Managers make strategies to enhance profitability, production, consumer satisfaction and more. However, surprisingly, employee happiness does not seem to be among the top priorities for most of them. They forget that without happy employees all their strategizing is not of much use, as it would not deliver desired results.
Before we dig deeper into the subject – here is a qualifier: In a workplace context happiness cannot be confused with complacence. It also does not imply that employees are so satisfied that they no longer want to take new challenges. That happens only when complacence is a well-accepted phenomenon in an organisation, and management is either too rigid in its ways or does not appreciate and reward the employees who perform better than others.
Management, therefore, can ignore employee happiness at organisation’s peril. Below are 10 reasons for organisations to make employee happiness their first priority:
- It is important to please the customer. This can be done only if employees are happy because they are the ones dealing with customers. If the employees are happy they would go that extra mile to please the customers.
- It is true that genetics play a role in a person’s base happiness level. But if unhappiness at work is found in more than 10-15% employees, it would impact the culture of the organisation and make others unhappy as well.
- Unhappy employees are unsatisfied employees. They would sooner or later get fed up of the problems they are facing and quit. It would lead to high attrition rate and inconsistency in organisation’s performance.
- Unhappy employees tend to reject even good suggestions. They feel over-burdened with tasks and find ways to get out of the office at the first opportunity. Longer tea-breaks and lunch hours are the outcome.
- More positive emotions lead to higher productivity and creativity. Studies have proved that if people are in a happier frame of mind, they are more likely to come up with a new idea or solve a complex problem.
- Unhappiness leads to disengagement with work which impacts both quality and quantity of work. This, in turn, means lower productivity leading to lesser profitability.
- Happy employees are ready to take up new challenges, as they realise that management would encourage and back them.
- Unhappiness leads to higher absenteeism, impacting the productivity of the organisation.
- An engaged employee is easier to coach and train. He/she is more energetic too!
- Unhappy employees have fitment issues, and they look for a better fit in a more conducive work environment.
- Unhappiness leads to insecurity, and that is the death of team spirit. We all know how important it is to establish an environment where team work can thrive.